Privacy policy
Last updated: [July 27, 2023]
This Privacy Policy explains how Your Floor Company (referred to as the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you use our services, make purchases from www.yourfloorcompany.com (the "Site"), or interact with us in any other way (collectively, the "Services"). By accessing or using any of our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this policy, please refrain from using our Services.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or other operational reasons. The revised Privacy Policy will be posted on the Site, and the "Last updated" date will be modified accordingly. Please review this policy regularly to stay informed about any updates.
How We Collect and Use Your Personal Information
To provide you with the Services, we collect personal information about you from various sources, depending on your interactions with us. This information may be used for communication, service provision, compliance with legal obligations, and protecting the Services and the rights of all users.
Types of Personal Information We Collect
The personal information we collect depends on how you interact with the Site and use our Services. "Personal information" refers to data that identifies, relates to, describes, or can be associated with you. Below are the categories and specific types of personal information we collect:
Information You Directly Submit to Us:
- Basic contact details, including your name, address, phone number, and email.
- Order information, such as your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information, like your username, password, and security questions.
- Shopping information, including items you view, add to your cart, or add to your wishlist.
- Customer support information shared in communications with us.
Please note that providing certain information may be necessary to access specific features of the Services.
Information We Collect through Cookies:
We automatically gather certain information about your interactions with the Services using technologies like Cookies and pixels. This Usage Data includes details about device and browser information, network connection, IP address, and other data related to your interaction with the Services.
Information We Obtain from Third Parties:
We may obtain information about you from third-party vendors and service providers, such as Shopify, our payment processors, and third-party tracking technologies. We treat this information in accordance with our Privacy Policy.
How We Use Your Personal Information
We use your personal information for various purposes, including:
- Providing Products and Services: Processing payments, fulfilling orders, sending notifications, managing accounts, and arranging shipping.
- Marketing and Advertising: Sending marketing communications and displaying tailored advertisements.
- Security and Fraud Prevention: Detecting and investigating fraudulent or malicious activities.
- Customer Support and Service Improvement: Providing responsive customer support and improving our Services.
Cookies Usage
Our Site employs Cookies to enhance user experience, power the Services, run analytics, and optimize performance. You can set your browser to remove or reject Cookies, but this may affect certain features and functionalities of the Services. By using the Site, you agree to our use of Cookies as described in more detail on Shopify's legal page (https://www.shopify.com/legal/cookies).
How We Disclose Personal Information
We may share your personal information with third parties for legitimate purposes, such as:
- Vendors and Service Providers: Third parties that perform services on our behalf, such as IT management, payment processing, data analytics, and customer support.
- Business and Marketing Partners: Shopify and other partners that provide services and engage in advertising.
- With Your Consent: When you direct or request us to disclose certain information to third parties.
- In Connection with Business Transactions: During mergers, bankruptcy, or to comply with legal obligations and protect our rights and users' rights.
Categories of Personal Information Disclosed:
We have disclosed categories of personal information, including Identifiers, Commercial Information, and Internet or Similar Network Activity, to the listed recipients for the purposes outlined in this policy.
User-Generated Content
If you submit user-generated content to public areas of the Services, that content will be publicly accessible. Please be cautious about sharing personal information publicly, as we cannot guarantee its privacy or security.
Third-Party Websites and Links
Our Site may link to third-party websites, and we recommend reviewing their privacy policies and terms. We are not responsible for the privacy, security, or accuracy of information on these sites.
Children's Data
Our Services are not intended for children, and we do not knowingly collect personal information from individuals under 16 years of age.
Security and Retention of Your Information
While we implement security measures to protect your data, no system is entirely secure. Transmit sensitive information through secure channels. The retention of your personal information depends on factors like account maintenance and legal requirements.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, such as the right to access, delete, correct, or restrict processing. You can also opt-out of targeted advertising or sharing your personal information for such purposes. Contact us for assistance or to appeal a decision.
Complaints
If you have complaints about our handling of your personal information, please contact us. If unsatisfied with our response, you may lodge a complaint with your local data protection authority.
International Users
Your personal information may be processed outside your country, including in the United States. We use recognized transfer mechanisms to protect your data when transferred out of Europe.
Contact Us
If you have any questions, concerns, or would like to exercise your rights, please contact us via phone 949-201-6829 or email yourfloorcompany@gmail.com.