Refund policy

We want you to be happy with your purchase. If for any reason you are not satisfied, you may return eligible items in accordance with the policy below.

Return Eligibility

  • Items must be returned within 15 days of delivery.

  • Items must be unused, unopened, and in their original condition, with all original packaging included.

Initiating a Return

  • To start a return, please contact us at yourfloorcompany@gmail.com

  • Returns should be sent to the following address once approved:

    27525 Puerta Real, Suite 300-182
    Mission Viejo, California 92691
    United States

  • Please note that returns sent without prior authorization will not be accepted.

Return Shipping

  • Customers are responsible for all return shipping costs.
  • Shipping charges are non-refundable.
  • We recommend using a trackable shipping service, as we are not responsible for items lost or damaged in transit.

Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be issued to the original form of payment, excluding original shipping costs.

Exchanges

  • If you wish to exchange an item, the fastest way is to return the item you have and make a separate purchase for the new item once the return is accepted.

Non-Returnable Items
The following items are not eligible for return:

  • Hazardous materials
  • Flammable liquids or gases
  • Any item that has been opened, used, or tampered with

Lost or Damaged Packages

In the unfortunate event that your package is lost or damaged during transit, please contact us immediately at 949-201-6829 or yourfloorcompany@gmail.com. We will work with the shipping carrier to resolve the issue and ensure a satisfactory outcome.

Contact Information: For any return-related questions, you can always reach out to us at yourfloorcompany@gmail.com or 949-201-6829.